Refund Policy

At Overtake Logistics Services, we strive to provide exceptional logistics solutions. If you are not satisfied with our services, please review our refund policy below.

1. Eligibility for Refunds

• Refund requests must be made within 30 days of the service date.

• Refunds are only applicable for services not rendered or due to service failure on our part.

• Custom or special-order logistics services may not be eligible for refunds.

2. Refund Process

• To request a refund, contact us at info@overtakelogistics.com with your order details.

• Our team will review your request and respond within 24 hours.

• Approved refunds will be processed to the original payment method within 5 to 6 Business days.

3. Non-Refundable Situations

• Services successfully completed as agreed.

• Delays caused by external factors beyond our control (e.g., weather, customs, strikes).

• Incorrect information provided by the customer.

4. Changes & Cancellations

• Cancellations must be requested before service execution to qualify for a refund.

• Any modifications may affect refund eligibility.